ONE-KEY™ 2022: A 12 months in Evaluation

Cover photo for 2022 year in review for One-Key platform

2022 was an amazing yr for One-Key!

As we head into the vacations and wrap on 2022, right here’s a glance again to a few of what we completed this yr.

What’s Inside

New Web site

We put a bow on this yr and, this November, launched a brand new web site (the information of this launch was additionally certainly one of our most learn articles of this yr; learn beneath!)

Milwaukee One-Key debuts new website seen on iPad MacBook, and Google Pixel devices, This undertaking represents an exhaustive, multi-team collaborative effort between our One-Key product, model advertising and marketing, building expertise, and improvement groups.

To shortly recap:

  • We needed to enhance how we message the One-Key app.
  • We labored alongside a UX strategist and actual finish customers to higher outline wants and execute on a extra streamlined homepage, a brand new “Why One-Key?” product overview touchdown web page, and “pillar” pages that align with our One-Key product advertising and marketing aims.

Along with higher aligning with our group’s messaging and product priorities, this web site can be high-performing, runs 25% extra optimally simply 30-days post-launch, and we’re dedicated to repeatedly enhance our web site, each to handle person wants and efficiency aims.

New Quarterly Launch Communication Emails

Because the chief in cordless innovation and likewise supporting the widest vary of sensible instruments and tools within the {industry}, there’s a LOT taking place at Milwaukee® Device, significantly from our One-Key appropriate line of sensible instruments.

With this in thoughts, we not too long ago devised a brand new technique to maintain subscribed customers updated with all the things popping out of the One-Key platform: New One-Key appropriate instruments; new One-Key app options and associated assist; in addition to different platform updates and helpful hyperlinks.

Pictured beneath is the primary quarterly launch electronic mail:  

An email announcing new One-Key connected tools and features

This new electronic mail communication might be despatched quarterly to maintain customers knowledgeable on a rolling foundation all year long.

Should you’re not subscribed, we suggest subscribing for updates.

Award-Successful One-Key {Hardware}

In case you missed it, our One-Key Bluetooth monitoring tag, launched final November, has earned some crucial acclaim!

One-Key Bluetooth Tracking Tag beside Pro Tool Innovation and Chicago Innovation Award logos

Most Learn Articles of the 12 months

As with every year, we spent appreciable time creating quite a lot of precious, detailed, and well-researched content material, decided to be a premier vacation spot for industry-leading thought management.

Graphic shows most read articles of One-Key connectivity blog

The stats are in. Listed here are the tales this yr our readers couldn’t get sufficient of!

Most Learn Articles Written This 12 months

The next articles are the most learn articles we wrote this yr:

Moreover, the next articles have been the most-read articles from our visitor contributors (this yr):

Common Articles of the Final Quarter

The next are articles that have been fashionable this previous quarter:

Most Learn Articles of All Time

Along with articles we wrote this yr that have been fashionable and closely learn, the next articles are these which are our most learn articles of all time. These articles cowl evergreen subjects which are constantly necessary:  

Moreover, the next article was the most-read guest-contributed article (of all time):

Articles in Third-Occasion Publications

Along with creating well timed content material and modern {industry} thought management in our personal One-Key connectivity weblog, we additionally make it a degree to broaden our attain and credibility as thought leaders by contributing to first-rate {industry} publications.

Deal’s Weblog:

IoT for All:

Moreover, we labored alongside Oracle Development and Engineering to syndicate our Trade Lab announcement article. We additionally syndicated a latest article in Development Government.

Along with contributing articles, a number of One-Key group members have contributed their thought management at premier conferences and occasions:

Within the new yr, we hope to prioritize {our relationships} with third-party publications and proceed to publish content material associated to the {industry} in addition to how our platform helps ship productiveness and strengthen our {industry}.

A Look Behind the Curtains: One-Key Workforce Spotlights

Within the latter half of the yr, we began a brand new content material sequence highlighting our assist and UX analysis groups.

One-Key team spotlight images show UX designer and support representative

These group spotlights have been developed to humanize our group and showcase their efforts. Our aim was to offer readers of this sequence a extra behind-the-scenes look of the One-Key improvement group and showcase a number of the wonderful expertise working right here, in addition to their relentless exhausting work and dedication to our finish customers.

We began this sequence with two of One-Key group members who really exemplify our firm’s core values: Corey, our lead One-Key assist consultant; and Tennyson, certainly one of our Senior UX Design Researchers.

Within the new yr, we hope to additional highlight our One-Key group, together with our building expertise, buyer success, and product administration groups.

Interactive Content material: How Nicely Do You Know One-Key (Quiz)?

We needed to experiment with new content material sorts, significantly interactive content material that helps have interaction our readers. After making observations by way of app critiques, conversing with finish customers, and speaking with our assist group, we additionally realized there are some misconceptions in regards to the app, particularly with regard to how Bluetooth monitoring works.

A notebook graphic for the One-Key knowledge quiz

We settled on making a quiz to assist customers take a look at their app information and, critically, serving up useful sources that educate on app performance.

This July, we launched the primary official One-Key Quiz. This quiz represents a collaborative effort with our improvement group, visible design group, and content material group. Collectively, they’ve designed and developed the quiz enter and output responses, and curated sources from our information base and connectivity weblog to supply references the place misconceptions might be corrected in addition to to contextualize responses with data from app updates.

This quiz has been shared with a number of groups inside the group, and we’re eager to make use of our learnings by way of creating it to assault extra interactive content material sorts within the new yr!

One-Key App Updates, Data Base Consolidation, and Current Help Articles

One-Key App Updates

Our One-Key product and improvement groups have been working collectively behind-the-scenes all yr and bringing quite a lot of small, incremental enhancements to make One-Key work smoother.

Outdoors of huge characteristic updates like Job Costing (which we’ll talk about beneath), most of the modifications have been efficiency enhancements.

For instance, again in April, we added the power for deep linking.

Data Base Consolidation

At the beginning of the yr, we consolidated our assist content material.

We did this as a result of we observed that our previous strategy to creating assist articles was not sustainable.

We did this as a result of we observed that our previous strategy to creating assist articles was not sustainable.

  • Drawback: As we proceed to assist 3 platforms (Android, iOS, and Internet), creating assist articles for each new characteristic, in addition to auditing and managing present assist content material, the information base was getting cumbersome, exhausting to navigate to the proper platform-specific useful resource.
  • Resolution: We consolidated our information base articles to be cross-platform inclusive; that’s, fairly than creating a brand new article for each characteristic on each platform (i.e., 3 articles for each characteristic), we carried out a brand new course of whereby every article contains documentation for ALL platforms. Using anchor hyperlinks, customers can simply navigate from the introduction of every article to the platform-specific documentation they want.

This course of was in depth and concerned redirecting 78 articles however, as soon as accomplished, we have been in a position to minimize down the whole quantity of information base articles by a couple of third, and supply a extra streamlined technique to discover the assist you want.

Current Help Articles

We wrapped on the tip of November and early December by delivering on a HUGE new characteristic that impacts a number of sections of the app: Job Costing.

Nonetheless, we additionally delivered a number of latest assist articles this yr:

Ultimate Deal with: ONE-KEY™ Wrapped Playlist

It’s been a momentous yr for One-Key!

What’s extra, as we head into the vacations, Spotify’s Wrapped has been abuzz inside the departmental Slack channels.

Whereas we nonetheless really feel our ONE-KEY™ Workforce Vacation Favorites Spotify playlist is an evergreen playlist, chockfull of vacation bangers price listening to each vacation season, we’ve created our personal ONE-KEY™ 2022 Wrapped Spotify playlist you possibly can stream!


Within the new yr, we glance ahead delivering extra productivity-boosting One-Key options; extra options, sensible instruments, and related units to our rising product lineup, providing widest vary within the {industry}; and thought management that can assist you construct a extra related jobsite!

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